How can we help?

Open Fitnevo, tap “I already have an account · Sign in” and choose “Continue with Apple” or “Continue with Google”. You do not need to create a Fitnevo password.

Check your connection and try again. If you use Apple, check in Settings that you are signed in to your Apple Account, or try Google. If it still does not work, email fitnevo.app@gmail.com with your device model and iOS version.

In the app, open Your profile → Delete account & data. Deleting your account does not cancel your Apple subscription: cancel it separately. If you cannot reach that option, email fitnevo.app@gmail.com and we will handle the request after verifying your identity proportionately.

On iOS, open Your profile → Privacy & consents → Export my data. You can also withdraw each permission there. For other access, correction or deletion requests, choose “Privacy and personal data” in the form.

On iPhone or iPad, open Settings → your name → Subscriptions → Fitnevo. You can also go to Your profile → Manage subscription or manage your Apple subscriptions. Deleting the app or your account does not cancel a subscription.

Use “Restore purchases” on the Premium screen or in Your profile, with the same Apple Account that made the purchase. If you do not get access back, open a request without including passwords or full receipts.

The 3-day trial is only offered to eligible users. Before you confirm, you will see the price and terms for your store. The subscription renews automatically unless cancelled. Apple recommends cancelling a trial at least 24 hours before it ends if you do not want it to renew.

In the Spanish store, €9.99 a month or €39.99 a year, billed once a year in full. The actual offer, amount and currency are the ones you see in your store before you confirm.

This version is intended for people aged 19 to 78. That range reflects the scope of the product and its estimates.

You can exclude allergens from your plan, but the filter uses the ingredients in our catalogue, not commercial labels or possible traces. Always check labels and do not use Fitnevo to decide what is safe to eat with an allergy.

No. Quantities, energy and macronutrients are estimates and do not replace advice from healthcare professionals. If you are pregnant or breastfeeding, or have an eating disorder or a condition that requires a therapeutic diet, consult a professional before following a plan.