Terms of use and subscription

1. Owner and scope

The details identifying the owner of Fitnevo are in the legal notice. For help or complaints: fitnevo.app@gmail.com and the support form.

These terms describe meal planning and subscription access. For the licence of the app downloaded from Apple, Apple's standard EULA also applies, without reducing your mandatory rights as a consumer.

2. Service, access and age

This version offers recipes, plan/calendar organisation and a shopping list, with estimates and optional tracking. It is intended for people aged 19 to 78, according to the scope of the current engine. It does not guarantee weight, health or body composition results. Premium features require a valid access entitlement; the informational screens, support, privacy, subscription management and deletion must not become inaccessible because you do not have one.

The energy estimate implemented is a maintenance estimate. Choosing a goal during onboarding does not guarantee that a deficit or a surplus will be applied automatically. The duration and dates of each plan are those shown in the calendar: no number of future days is promised that the specific version does not generate.

Enter correct data and update any that changes. Do not share credentials or use another person's accounts. The Apple and Google sign-ins identify the account according to how they work; hiding your email may result in different identities. Contact support if there is a discrepancy, without sharing passwords.

3. Nutrition and limits

Calories, nutrients and quantities are estimates; they may vary by brand, preparation, composition and portion size. When a composition is not available, it must be shown as unknown or pending, never presented as a reliable nutritional zero.

Fitnevo does not replace a professional assessment or medical guidance. Consult a professional in cases of pregnancy, breastfeeding, an illness, an eating disorder or the need for a therapeutic diet. The app does not present itself as a diagnostic or treatment tool.

The allergy filters use the catalogue's ingredients and warnings. Check labels, substitutions and possible traces/cross-contamination. The absence of a declared allergy does not prove safety for that person. Tastes do not replace medical exclusions. These warnings do not release the provider from its obligations of safety, information or legal liability.

4. Subscription plans and introductory trial

For the Spanish store, the products offered are €9.99 per month and €39.99 per year, with the full annual charge on the annual option. A monthly equivalent of the annual plan is not a monthly fee. The actual offer, amount, currency and conditions are those shown for your store before you confirm.

The 3-day trial is only offered to eligible users. Switching plans within the same group does not guarantee another trial. If you are not entitled to it, the purchase is shown without any promise of being free. The initial charge is made as confirmed with Apple and, where a trial applies, after it; the subscription renews automatically unless cancelled.

You can cancel renewals from iPhone Settings → your name → Subscriptions → Fitnevo or from Apple's management access. Apple recommends cancelling a trial at least 24 hours before it ends if you do not want it to renew. No reminder from Fitnevo before the charge is promised. Check the effective date and the remaining access in your Apple Account.

5. Restoration, deletion and consent

The Restore purchases function lets you check an existing entitlement in the relevant Apple Account. Recovering a subscription and recovering the data of a Fitnevo account are different operations; a restoration must not reveal profiles of another identity.

Deleting the app, signing out, withdrawing health consent or deleting the Fitnevo account does not automatically cancel the subscription with Apple. We offer access to its management; you are not required to cancel the subscription before being allowed to delete the account.

The personal plan requires the necessary data and health authorisation. History is optional. If you withdraw authorisation for the plan, those features stop processing the affected data and the erasure procedure applies; no penalty is imposed for exercising rights. For issues with the service, charges, cancellation or refunds, contact us or use Apple's options. It is not promised that a refund request will be approved.

6. Consumer rights

These terms do not exclude any rights regarding conformity of digital services, repair, termination, refund or withdrawal that may apply. No right is considered waived simply by accepting this page. Any exception to the right of withdrawal must meet the legal conditions of the specific service and of its contracting; a generic “no refunds accepted” clause does not apply.

Where the statutory right of withdrawal applies to a distance contract, the general period is 14 calendar days from the conclusion of the contract for services or digital content not supplied on a tangible medium. You can communicate an unequivocal decision before that period expires; use of a specific wording is not mandatory. If the withdrawal is valid, the applicable refund is made without undue delay and, at the latest, within 14 days following the communication, using the same means of payment unless a permitted agreement says otherwise, without any fee for withdrawing. Proportional amounts for services already begun apply only if the legal requirements are met; they are not deducted automatically because the app was opened.

For purchases managed by Apple, you can use the procedure, contact and withdrawal form of its Apple Media Services terms for Spain, as well as Report a Problem for the issues and refunds available. Apple provides for an exception for content whose delivery has begun at the buyer's request with acknowledgement of the loss of the right. We do not presume that loss from your accepting this page or the health consent. You can send Fitnevo a complaint or unequivocal statement at fitnevo.app@gmail.com stating the service, the purchase reference and the necessary dates, without health data; we will handle the part that is ours without impeding rights against Apple. See also the legal rules and withdrawal model B.

We handle complaints through the contacts in the legal notice. Spanish law applies without depriving you of the mandatory protection that applies in your place of residence. You are not required to go exclusively to any particular courts or to waive any legally available means of redress.

7. Content and changes

You may use the content for the personal functions the app provides. Extracting or commercially redistributing photographs or texts other than your own data is not authorised. The provider must hold the necessary rights of use over the content it offers; citing a source does not replace a licence.

Changes to the service will not arbitrarily remove acquired rights. Relevant changes and price changes will be communicated and applied in accordance with the contracting conditions and mechanisms of Apple. Uninterrupted availability is not guaranteed; failures will be addressed in accordance with the applicable obligations, without excluding liabilities that cannot be waived.

The privacy policy describes data, choices and rights. The health consent is independent of these terms.